Privacy Policy

This privacy policy sets out how TANDEM WELLNESS DIGITECH PRIVATE LIMITED uses and protects any information that you give TANDEM WELLNESS DIGITECH PRIVATE LIMITED when you visit our website and/or agree to purchase from us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

TANDEM WELLNESS DIGITECH PRIVATE LIMITED may change this policy from time to time by updating this page. You should check this page periodically to ensure you adhere to these changes.

Information We May Collect

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests, if required
• Other information relevant to customer surveys and/or offers

What We Do With the Information We Gather

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes (email, phone, fax or mail).
• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in suitable measures.

How We Use Cookies

• A cookie is a small file which asks permission to be placed on your computer's hard drive.
• Cookies allow web applications to respond to you as an individual and tailor operations to your needs by remembering preferences.
• We use traffic log cookies to identify which pages are being used; this helps us analyze data to improve the website. We only use this information for statistical analysis and then remove the data from the system.
• Overall, cookies help us provide a better website; a cookie does not give us access to your computer or any information other than what you choose to share.
• You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify your browser setting to decline cookies; this may prevent you from taking full advantage of the website.

Controlling Your Personal Information

• Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at developers@tandemwellness.tech.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may send you promotional information about third parties if you tell us that you wish this to happen.
• If you believe any information we are holding on you is incorrect or incomplete, please write to 102, 1st Floor, Kum Kum, 16th Road, Bandra West, Mumbai, Maharashtra, India 400050, or contact us at developers@tandemwellness.tech as soon as possible. We will promptly correct any information found to be incorrect.

Cancellation & Refund Policy

TANDEM WELLNESS DIGITECH PRIVATE LIMITED believes in helping its customers as far as possible and has a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated shipping.
• We do not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
• If you receive damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at their end. This should be reported within 7 days of receipt of the products.
• If the product received is not as shown on the site or as per your expectations, notify our customer service within 7 days of receiving the product. After reviewing your complaint, the Customer Service Team will take an appropriate decision.
• For products that come with a manufacturer warranty, please refer the issue to the manufacturer.
• For any refunds approved by TANDEM WELLNESS DIGITECH PRIVATE LIMITED, it will take 3–5 days for the refund to be processed to the end customer.

Shipping & Delivery Policy